There are 2 simple ways to add a booking to your calendar.
From the Inquiries section
Once you’ve embedded our Booknow & Inquiry widget into your website or if you are advertized by a tourism office, you can start receiving inquiries.
All the inquiries and their complete details are directly displayed in the Inquiries section. This is the place where you can easily convert them into new bookings.
Load in a new booking
If necessary, enter any additional booking details (all other information will be loaded automatically, as it was entered into the inquiry form on your website)
Whether you would like to load your inquiry as a new booking from the Inquiries section or create a new booking in the Bookings section, BookingSync gives you the possibility to mark the status of your booking as: Booked, Tentative or Unavailable.
Tentative is the status that you would choose when your client needs some extra time (let's say, in order to consult his/her family members) to confirm the booking.
By marking the Tentative status the dates are blocked for a period of time of your choice (24 hours, 48 hours, 72 hours, 1 week...). This is the time you want to give the client to confirm the booking.
In case your client doesn't return with the booking confirmation within the marked tentative time, once it expires the potentially booked dates automatically become available again.
The Tentative status is also useful during the payment process. If your booking is marked as Tentative when you send the payment request, once you've registered a payment (deposit or total) within BookingSync (received online or off line), the Tentative booking automatically becomes Booked.
Note that if the tentative expires and no payment is processed, the payment link becomes non-active (expired), as well.
You have the possibility to close dates so that the selected period will be unavailable and so not bookable (e.g if you don't want to rent out your property for a given period or if one of your channel's accounts is not yet connected to Smily to avoid receiving a double booking).
In order to do so, you just have to follow the process for creating a booking and select the option Unavailable.
Enquiries from Airbnb will be received in the form of a message in your Smily inbox. It is not possible to accept or refuse these from Smily (Airbnb does not yet allow synchronization for this type of reservation, our teams will keep you informed as soon as this action is available).
These enquiries are not confirmed bookings. This means that you could receive multiple enquiries for the same dates or that overlap. Until these enquiries are confirmed by the guest, they will not appear on your calendar.
You can contact us here to ask us to pre-accept the enquiry for you. Once done, the guest will then be able to accept and make the booking on Airbnb, which will then appear in your Smily calendar.
You can cancel a booking that was created manually by clicking on cancel booking:
To cancel a booking that came from one of the platforms, you need to make a request to us.
Before cancelling a booking or making a request to us though, don't forget to check the cancellation conditions and refund policy as well as the impact on you and your guest in these articles: Payments conditions for cancelled bookings by the guest and Payments conditions for cancelled bookings by the host.
The direct synchronisations with the channels have a limitation in terms of maximum days your guests can book your property:
- Airbnb: your guests can book for a maximum of 28 days
- Booking.com: your guests can book for a maximum of 30 days
- HomeAway: your guests can book for a maximum of 30 days