AI-Powered Review Reply Feature

Welcome to our AI-powered Review Reply Draft Feature manual!
Smily team is happy to guide you through the functionality of our cutting-edge review response tool, powered by Chat GPT-4.
This feature empowers you to craft genuine, approachable, and positive responses to guest reviews effortlessly.

🤓 Feature Overview

  • API Integration with Chat GPT-4: Seamless integration with Chat GPT-4 ensures sophisticated language modeling for effective communication.
  • Data Privacy: The AI analyzes only public information from reviews to maintain guest privacy and confidentiality.
  • Tone Guidelines: Celebrative for good review and compassionate for others.
  • Review Criteria Analysis: The AI reviews the public comments, criteria ratings, and comments to generate contextually relevant responses.
  • Overall Rating Analysis: Responses take into consideration the overall rating to tailor the message appropriately.
  • Draft Limitations: To prevent abuse, the system allows the generation of a maximum of 3 drafts per review per hour.

🚀 How to Use

  • Accessing the Feature: Navigate to your Smily review section and click on the review for which you wish to generate a response.
  • Initiating the AI-Powered Response: Click on the "AI Reply" button next to the review.
  • Review Analysis: The system analyzes the public comments, criteria ratings, and overall rating.
  • AI Draft Generation: The AI generates a draft response based on the analysis.
  • Editing the Draft: Feel free to edit the response to add a personal touch or make any adjustments.
  • Finalizing and Posting: Once satisfied with the response, click "Reply" to publish it as your official reply.

💡Best Practices

  • Authenticity Matters: Use the AI-generated content as a starting point and personalize it to reflect your unique voice.
  • Timely Responses: Respond promptly to enhance guest satisfaction and demonstrate a commitment to excellent customer service.
  • Adherence to Policies: Ensure that the generated responses align with your and the channels company's policies and guidelines.
  • Review the Reviews: Periodically review the responses to ensure they align with evolving brand standards.

🙌 Troubleshooting

  • Draft Limit Exceeded: If you reach the limit of 3 drafts, wait for an hour before generating more responses.
  • Inaccurate Responses: In the rare event of inaccuracies, manually edit the responses to better suit your needs.

Our AI-powered Review Reply Feature is designed to streamline and enhance your interaction with guest reviews. We hope this manual serves as a comprehensive guide, allowing you to make the most of this powerful tool. If you have any further questions or feedback, feel free to reach out to our support team.