Reviews are important as they give your property extra visibility and inspire confidence for your guests. They are also a way for you to give value to your guests' feedback.
When you use Smily, there are two different ways that your guests can review their stay.
After each booking has finished, an automatic email is sent from Smily to request a guest review. The guest is asked to review their stay out of 5 stars and to leave their comments.
Here is an example of the email sent:
5 - Excellent
4 - Good
3 - Fair
2 - Poor
1 - never again
The reviews collected in this way are displayed in the Reviews section of your Smily account.
When a guest books through one of the online booking platforms (for example Airbnb or Booking.com), the platform sends an automated invitation to the guest to leave a review. This review is then displayed on your listing on that given platform.
You can check, and reply to, the reviews left on the channels in the Reviews section of your Smily account.
Currently, you can check the reviews from Airbnb and Booking.com.
The guest and the host have 14 days to review the other party. Here is how it works:
If a guest leaves you a review, Airbnb allows you to respond within 30 days of the traveler sending the review.
invites guests to leave a review of their stay about 48 hours after
they check out, and they have 3 months to do so.
Customers give an overall rating (between 1 and 10) of their experience at your property. They also have the opportunity to leave a rating in the following 6 categories:
Value for money
It is also possible (but not required) to write a comment.
You can only reply to customers who have written a comment.