How is the service invoiced?

What fees do I have to pay?

When using Smily to promote your properties across different platforms and to save time, there are three fees to take into account:

  • the Smily service fees
  • the service fees for the different booking platforms (managed by the platforms themselves)

The Smily service fees

A percentage of 9% + VAT (10.8% including VAT) is retained from the booking amount

The payment gateway fees

New: Smily no longer charges payment gateway fees, which are generally billed between 2 and 4.5% of the amount of the transaction depending on the types of cards used.

Booking platform commission

These fees are determined by each bookings platform, but you don't have to do anything to take care of this! Our system will automatically add the service fees for each platform to the prices that you configure on Smily (the fees vary from ony platform to another, so your property will appear with a slightly different price on each platform).

Please note that guests also pay service fees to the platforms on top of the price of your property. These fees will be made transparent to you and to Smily. They are paid by the guest directly to the platform and do not appear as part of the price for the booking on Smily.

For example, if you setup a price of 100€ per night on Smily and the platform service fees are 10% for the host, the nightly price will appear as 110€ on the platform. If the service fees for the guest are 10% as well, the final price will be 121€. 11€ will be paid by the guest and this amount will not appear on Smily. The amount of 110€ will be retained for the booking and the 10€ of service fees will be paid directly to the platform by our system.

For direct bookings taken by you or through your own website, there is no platform commission to pay, so our system wtill not increase your prices.

How are these fees calculated?

  1. Guest payment
  2. Deduction of the commission of the booking platform (including VAT)
  3. Calculation of the Smily commission (9%+VAT or 10.8%) on amount (1) - (2)
  4. Payment to the owner of amount (1)-(2)-(3)

How are these fees charged?

The Smily service fees

For fluidity and easy understanding on your part, the costs for each reservation are calculated by payment, so:

1. Full payment by credit card

If the payment has been made online, via the payment gateway integrated into Smily, then the fees are deducted automatically from the payout that we make to your bank account (for more information about the timeframe and amount transferred, see this article of our manual)

2. Multiple payments made by different methods

For a payment that is not made via the payment gateway integrated into Smily (such as by bank transfer, cash, holiday voucher or if the payment is transferred to you directly by a booking platform, as is the case for Airbnb), then the corresponding fee is charged the day after the departure of the guest (Check Out + 1) either from your Smily credits or on your credit card, if not credits are available.

For example, for a 200€ booking with a balance payment of 50% taken directly:

- 100€ downpayment paid via the payment gateway > 10.8% will be deducted from the transfer to your bank account, which will be made the Monday following your guest arrival

- 100€ balance paid by cheque > our system will deduct 10.80€ from the credits on your account or from your credit card the day after the departure of your guest (check out + 1)

In the case of a booking cancellation, the service fees that are retained will be calculated as a percentage of the cancellation fees. For example, if a total refund is due, you will not pay any Smily fees. If only 50% of the booking is refunded to your guest, the service fees will be applied on the remaining 50%. The amount will be added to your credits or to your credit card the day after the cancellation.

The payment gateway fees

Payment gateway fees are included in our commission and therefore there will no nasty surprises! At Smily our commission is ALL INCLUSIVE (payment gateway fees included, which are generally between 3 and 5% on each transaction )

Booking platform commission

This commission is deducted from the transfer that we make to your bank account and then transfered to the booking plaform.

This is the case mainly for bookings made on HomeAway and Booking.com

For bookings from Airbnb, the service fees are deduced directly by Airbnb from the transfer that they make to you.

In the case of a cancellation, the platform commission will be refunded according to each platform's policy:

HomeAway (Abritel) : no service fees are retained, even if there is a cancellation charge

Airbnb : the service fees that are retained are calculated as a percentage of the amount charged to the guest

Booking.com : the service fees that are retained are calculated as a percentage of the amount charged to the guest

Please note that, the day after a guest's check-out, our system will automatically recalculate these fees based on the amounts and types of payment that are saved on the booking after the booking has taken place.

If we not enough was charged, we will charge your credit card or if any, we will take from the credits available in your account.

If too much was charged, we will add the corresponding amount in credits on your Smily account.

Your invoices

We issue an invoice for all of these fees, which you can consult in the Billing tab of your account: https://app.bookingsync.com/settings/billing:

You can download them from the Payment History section and click on View All to see all of the invoices.

Your invoices will be issued every Monday and will include the transactions for any past bookings that ended in the previous week.

As several transactions could appear on the same invoice, all of the necessary details will be provided for you to be able to see which fee corresponds to which reservation.