Payment transfers to your bank account

Our system has a payment gateway integrated into it, so you have nothing to worry about for your payments!

For bookings from Airbnb, their platform has a policy of taking all payments :

  • Timeframe: Airbnb collects the money for your bookings and generally releases your transfer around 24 hours after the planned arrival of the guest. It can then take between 3 and 7 working days for the funds to arrive in your account (many banking systems don't do transfers on weekends or bank holidays. If a transfer is made from Airbnb between Friday and Sunday, it may not be done until the following week. If your guest is staying in your property for 28 nights or more, the transfers for their booking are done monthly.
  • The amount transferred: The transfer that you will receive will correspond to the nightly rate as configured in Smily. Guests pay the Airbnb service fees on top of the price of your rental. As a result, the price that the guests see is higher than the amount that you are transferred. There are also host service fees that apply, but as the article Set up your rates explains, you don't have to worry about these, because our tool will automatically increase the prices that are configured in Smily to cover the commission and host fees of the platform and these will be taken for your payout.
  • As for the Smily service fees, these will be invoiced the day after the departure of your guest (they will either be taken from your available credit in Smily or your credit card will be charged of the corresponding amount).

For bookings from other platforms, Smily will take care of your payments through the integrated payment gateway:

  • Timeframe: the money will be released the day after the arrival of the the guest (check-in +1) and the transfers take place on a weekly basis (every Monday). So, for a booking arriving on a Tuesday, the money would be released on the Wednesday and the transfer would be sent the following Monday (it can then take between 2 and 7 days for the money to reach your bank account).
  • The amount transferred : The transfer that you receive corresponds to the total amount paid by the customer, less the channel's commission, the Smily service fees of 9% + VAT (10.8% including VAT), including the transaction costs of the payment gateways which are generally billed between 2 and 4.5%. Guests pay the platform's service fees directly to the platform on top of the price of your rental. As a result, the total price that the guests see will be higher than the amount that you are transferred. As the article Set up your rates explains, you don't have to worry about these charges, because our tool will automatically increase the prices that are configured in Smily to cover the commission and host fees of the platform.

For each payout on your bank account, an invoice will be generated and available in the section https://app.bookingsync.com/settings/billing of your account. You can find more details about the invoicing on this article of our manual: https://manual.smily.com/en/how-is-the-service-invoiced