We understand that renting out your property for vacation rentals comes with certain risks. Sometimes accidents happen and you are left with damages to repair or extra cleaning to take care of. In order to protect your property, Smily has partnered with Swikly to collect an online security deposit from your guests.
Swikly is a safe, third-party online payment system that allows guests to secure security deposits in a few clicks via a credit/debit card imprint. Swikly is completely integrated with your Smily account and guests will automatically be sent requests to secure their deposit online before their arrival.
Smily Damage Deposit (by Swikly) takes care of the whole damage deposit process, from securing the deposit on the guest’s credit card to managing any claims in case of damages to your property.
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To accept the damage deposit request, your guest has to click on the link he will receive by email.
They are then redirected to a secure template,
in which they will have to fill in their personal informations (first
name, surname, email address, postal address and phone number), and his
bank card details in order to confirm their security deposit.
A 3DSecure code is immediately sent by the bank of the guest to validate his identity and their transaction.
Once your guest's credit card has been validated and their identity verified thanks to the 3DS code, you will see the damage deposit marked as secured on your reservation on your Smily interface.
Airbnb has its own damage protection program to protect your property as part of AirCover for Hosts. So, for your bookings from Airbnb, guests will not be required to pay a deposit with Swikly.
In case of damages or unexpected costs following a booking, please contact the Smily team. We will process your claim via Airbnb Resolution Center.
You will find more information on what is covered by Airbnb in their dedicated article
*Smily Damage Deposit (by Swikly) is included in the latest Smily pricing plan. If you are not already on this plan and you would like to benefit from this service, please contact the Smily team.